Privacy Policy

Be Fresh Duct

Last Updated: June 1, 2026

Be Fresh Duct (“Company,” “we,” “our,” or “us”) respects your privacy and is committed to protecting the personal information you share with us. This Privacy Policy explains how we collect, use, disclose, and protect information when you visit our website, submit a form, call us, request an estimate, schedule a service, or otherwise interact with us.

This Privacy Policy applies to our website:
https://befreshduct.com/

By using our website, submitting your information, calling us, or requesting service, you agree to the practices described in this Privacy Policy.

1. Information We Collect

We may collect personal information that you voluntarily provide to us, including:

Full name
Phone number
Email address
Service address
City, ZIP code, and general location
Type of service requested
Appointment details
Messages, notes, or information submitted through website forms
Call, text, or email communication details
Photos or service-related information you choose to send us
Payment-related information if you pay for services

The services requested may include, but are not limited to, air duct cleaning, dryer vent cleaning, chimney cleaning, vent inspection, duct-related services, or other related home service requests.

We may also collect certain technical information automatically when you visit our website, including:

IP address
Browser type
Device type
Operating system
Pages visited
Date and time of visit
Referring website
Website interaction data
Cookies, pixels, and tracking data
Advertising and conversion tracking data

2. How We Use Your Information

We may use the information we collect to:

Respond to your inquiries
Provide estimates or quotes
Schedule appointments
Confirm appointments
Send service updates
Dispatch technicians or service providers
Provide customer support
Process payments
Follow up after a service request
Improve our website and customer experience
Run advertising and marketing campaigns
Measure website and advertising performance
Track leads, phone calls, and form submissions
Prevent fraud, spam, misuse, or unauthorized activity
Comply with legal, tax, accounting, and business obligations
Resolve disputes or enforce our agreements

3. Phone Calls, Text Messages, and Email Communication

When you provide your phone number, email address, or other contact information to Be Fresh Duct, you authorize us to contact you regarding your service request, estimate, appointment, customer support matter, or related business communication.

We may contact you by:

Phone call
Text message
Email
Voicemail

Message and data rates may apply.

You may opt out of marketing text messages at any time by replying STOP. You may also contact us directly to request removal from marketing communications.

Please note that even if you opt out of marketing communications, we may still send service-related or transactional messages when necessary, such as appointment confirmations, technician updates, payment-related messages, or responses to your direct inquiries.

4. Cookies and Tracking Technologies

Our website may use cookies, pixels, analytics tools, call tracking tools, and similar technologies to understand website activity, improve our services, and measure advertising performance.

These tools may include, but are not limited to:

Google Analytics
Google Ads tracking
Google Tag Manager
Meta/Facebook Pixel
Call tracking software
Form tracking software
CRM or lead management tools
Retargeting or remarketing tools

These technologies may collect information about your device, browser, website activity, interactions with our ads, and actions taken on our website.

You can usually control or disable cookies through your browser settings. However, disabling cookies may affect how certain parts of our website function.

5. Advertising and Remarketing

We may use advertising platforms to show ads to people who visited our website, submitted a form, called us, or interacted with our business.

Advertising platforms may use cookies, pixels, or similar technologies to help deliver relevant ads and measure performance.

We may use collected information to:

Measure ad performance
Improve marketing campaigns
Track leads and conversions
Understand which ads generate service requests
Show follow-up ads to website visitors
Improve our website and service offers

We do not use this information to make decisions related to employment, credit, housing, insurance, or legal eligibility.

6. How We Share Information

We may share personal information with trusted third parties when necessary to operate our business, provide services, manage appointments, process payments, or improve marketing performance.

These third parties may include:

Website hosting providers
CRM and lead management platforms
Scheduling tools
Payment processors
Marketing and advertising platforms
Call tracking providers
Email and SMS providers
Analytics providers
Technicians
Independent contractors
Third-party service companies
Legal, accounting, tax, or compliance professionals

We may share only the information reasonably necessary for the purpose involved, such as your name, phone number, service address, service request, appointment details, and communication history.

We do not sell your personal information in the traditional sense. However, some privacy laws may define certain advertising, tracking, or data-sharing activities as a “sale” or “sharing” of personal information. Where required by applicable law, you may have the right to opt out of such activity.

7. Third-Party Service Partners and Independent Contractors

To help customers receive timely service, Be Fresh Duct may sometimes coordinate, refer, assign, or transfer service requests, appointments, or jobs to trusted third-party service partners, independent contractors, or other local service companies, especially during busy periods, limited availability, scheduling conflicts, or when it is otherwise necessary to serve customers efficiently.

If your service is performed by a third-party company, independent contractor, or outside service provider, that provider is responsible for the actual performance of the service, including workmanship, service quality, technician conduct, pricing, warranties, damages, claims, complaints, and any issues arising from the work performed.

For scheduling, dispatching, and service coordination purposes, we may share your name, phone number, service address, appointment details, service request, and related communication with the provider assigned to your job.

By submitting your information or requesting service through our website, you understand and agree that your information may be shared with such third-party providers when needed to complete, coordinate, or refer the requested service.

Be Fresh Duct is not responsible for the independent acts, omissions, negligence, workmanship, pricing, warranties, representations, damages, claims, or service results of third-party companies, independent contractors, or outside service providers that perform work independently.

8. Texas Privacy Rights

If you are a Texas resident, you may have certain rights under the Texas Data Privacy and Security Act and other applicable privacy laws.

Depending on the circumstances, these rights may include the right to:

Confirm whether we process your personal data
Access personal data we maintain about you
Correct inaccuracies in your personal data
Request deletion of your personal data
Obtain a copy of your personal data
Opt out of targeted advertising
Opt out of the sale of personal data
Opt out of certain profiling activities, where applicable

To exercise your privacy rights, please contact us using the contact information listed at the end of this Privacy Policy.

We may need to verify your identity before processing your request. We may also deny or limit certain requests where permitted by law, such as when we need to retain information for legal, tax, accounting, fraud prevention, dispute resolution, or service-related purposes.

9. Sensitive Personal Information

We do not intentionally collect sensitive personal information unless it is necessary to provide a requested service, process a transaction, comply with the law, or protect our business.

Sensitive personal information may include certain government identification numbers, financial information, precise location data, health information, biometric information, or other data defined as sensitive under applicable law.

Please do not submit sensitive personal information through our website forms unless specifically requested.

10. Payment Information

If you make a payment for services, payment information may be processed by third-party payment processors or financial service providers.

We do not intentionally store full credit card numbers on our website. Payment processors may collect and process payment information according to their own privacy policies and security practices.

11. Data Security

We use reasonable administrative, technical, and physical safeguards to help protect personal information from unauthorized access, misuse, loss, disclosure, alteration, or destruction.

However, no website, internet transmission, database, phone system, email system, or electronic storage method is completely secure. We cannot guarantee absolute security of your information.

You are responsible for ensuring that any information you send to us is accurate and that you use reasonable care when communicating personal information online or by phone.

12. Data Retention

We keep personal information only as long as reasonably necessary for business and legal purposes, including:

Providing services
Managing customer relationships
Scheduling and dispatching appointments
Customer support
Marketing and business analytics
Payment and accounting records
Legal, tax, and compliance obligations
Dispute resolution
Fraud prevention
Enforcing agreements

When information is no longer needed, we may delete, anonymize, or securely store it according to our business practices and legal obligations.

13. Children’s Privacy

Our website and services are intended for adults, homeowners, tenants, property managers, business owners, or authorized property representatives.

We do not knowingly collect personal information from children under 13.

If we learn that we collected personal information from a child under 13 without appropriate consent, we will take reasonable steps to delete that information.

14. Third-Party Links

Our website may contain links to third-party websites, platforms, payment tools, social media pages, maps, review platforms, or other online services.

We are not responsible for the privacy practices, security, content, or policies of third-party websites or services.

We encourage users to review the privacy policies of any third-party websites they visit.

15. Google, Meta, and Other Third-Party Platforms

We may use third-party platforms such as Google, Meta/Facebook, analytics providers, advertising networks, call tracking systems, CRM tools, and other service providers to operate our website, manage leads, improve services, and measure advertising performance.

These third parties may collect or process information according to their own privacy policies and terms.

We do not control how these third parties collect, use, or process information once it is handled by their platforms.

16. Do Not Track and Privacy Preference Signals

Some browsers may send “Do Not Track” signals. Because there is no universally accepted standard for how such signals should be handled, our website may not respond to all Do Not Track signals.

Where required by applicable law, we will honor recognized privacy preference signals or opt-out mechanisms.

17. Your Choices

You may request to:

Update your contact information
Stop receiving marketing emails
Stop receiving marketing text messages
Request deletion of your information
Ask what information we have about you
Opt out of targeted advertising where legally required
Limit certain uses of your personal information where applicable

You can opt out of marketing text messages by replying STOP.

You can unsubscribe from marketing emails by using the unsubscribe link, if available, or by contacting us directly.

You may also adjust your browser settings to block or delete cookies.

18. Service Communications

Even if you opt out of marketing messages, we may still contact you for non-marketing service-related purposes, including:

Appointment confirmations
Technician arrival updates
Service-related questions
Estimate follow-ups
Payment issues
Customer support
Warranty or service issue communications
Responses to messages you send us

19. No Guarantee of Service Availability

Submitting a form, calling us, or requesting service through our website does not guarantee that Be Fresh Duct will directly perform the service or that service will be available at your requested date, time, location, or price.

We may accept, decline, reschedule, refer, or transfer service requests depending on availability, location, technician capacity, service type, and business needs.

20. Changes to This Privacy Policy

We may update this Privacy Policy from time to time.

When we make changes, we will update the “Last Updated” date above. The updated version will be effective when posted on our website unless otherwise stated.

Your continued use of our website or services after changes are posted means you accept the updated Privacy Policy.

21. Contact Us

If you have questions about this Privacy Policy, want to update your information, or wish to exercise your privacy rights, please contact us:

Be Fresh Duct
Website: https://befreshduct.com/
Email: befreshduct@gmail.com
Phone: (469) 868-4401
Service Area: Texas, United States

End of Privacy Policy