Terms of Service

Be Fresh Duct

Last Updated: June 1, 2026

Welcome to Be Fresh Duct. These Terms of Service (“Terms”) govern your use of our website, services, communications, estimates, appointments, and any interaction with Be Fresh Duct (“Company,” “we,” “our,” or “us”).

By visiting our website, submitting a form, calling us, requesting an estimate, scheduling a service, or using our services, you agree to these Terms.

If you do not agree to these Terms, please do not use our website or services.

1. Company Information

Be Fresh Duct
Website: https://befreshduct.com/
Email: befreshduct@gmail.com
Phone: (469) 868-4401
Service Area: Texas, United States

2. Services

Be Fresh Duct provides or coordinates home service requests, which may include, but are not limited to:

Air duct cleaning
Dryer vent cleaning
Chimney cleaning
Vent inspection
Duct-related services
Vent-related services
Related indoor air quality or ventilation services

The specific services available may vary by location, technician availability, property type, equipment needs, and the condition of the system being serviced.

Submitting a form, calling us, or requesting service does not guarantee that a specific service will be available, that Be Fresh Duct will directly perform the service, or that service will be provided at a specific date, time, price, or location.

3. Website Use

You agree to use our website only for lawful purposes.

You agree not to:

Use the website for fraudulent, misleading, or unlawful purposes
Submit false, inaccurate, or misleading information
Interfere with the operation or security of the website
Attempt to gain unauthorized access to our systems
Copy, scrape, reproduce, or misuse website content without permission
Use the website to send spam, malicious software, or harmful content

We reserve the right to restrict or block access to our website if we believe a user is violating these Terms or misusing the website.

4. Estimates and Pricing

Any prices, offers, discounts, or estimates displayed on our website, in advertisements, by phone, by text, or by email are for general informational purposes only unless clearly stated otherwise in writing.

Final pricing may depend on factors including, but not limited to:

Property type
System size
Number of vents
Condition of ducts, vents, dryer lines, or chimney
Level of buildup or blockage
Accessibility
Roof access
Attic access
Additional work required
Parts, repairs, sanitizing, sealing, or upgrades
Travel distance
Urgency or same-day service availability
Technician assessment

A technician or service provider may inspect the property and provide a final quote before beginning work.

You are not obligated to approve additional work unless you agree to the quoted price.

5. Appointments and Scheduling

Appointments are scheduled based on availability, location, technician capacity, service type, and business needs.

Appointment windows are estimates and are not guaranteed exact arrival times. Delays may occur due to traffic, weather, previous jobs, emergency calls, equipment issues, customer delays, or other circumstances beyond our control.

We may contact you by phone, text message, email, or voicemail to confirm, reschedule, update, or cancel an appointment.

If we cannot reach you or access the property at the scheduled time, the appointment may be delayed, rescheduled, canceled, or treated as a missed appointment.

6. Customer Responsibilities

You are responsible for:

Providing accurate contact information
Providing the correct service address
Ensuring someone authorized is present at the property if required
Providing access to the relevant areas, vents, ducts, dryer, chimney, attic, roof, or utility areas
Informing us about known hazards, access issues, pets, tenants, building restrictions, parking limitations, or property rules
Reviewing and approving pricing before work begins
Making payment according to the agreed terms
Removing fragile, valuable, or obstructing items from the work area when needed

You confirm that you are the property owner, tenant, property manager, or authorized representative with permission to request service at the property.

7. Third-Party Service Partners and Independent Contractors

To help customers receive timely service, Be Fresh Duct may sometimes coordinate, refer, assign, or transfer service requests, appointments, or jobs to trusted third-party service partners, independent contractors, or other local service companies, especially during busy periods, limited availability, scheduling conflicts, service-area limitations, or when it is otherwise necessary to serve customers efficiently.

If your service is performed by a third-party company, independent contractor, or outside service provider, that provider is responsible for the actual performance of the service, including workmanship, service quality, technician conduct, pricing, warranties, damages, claims, complaints, and any issues arising from the work performed.

For scheduling, dispatching, and service coordination purposes, we may share your name, phone number, service address, appointment details, service request, and related communication with the provider assigned to your job.

By submitting your information or requesting service through our website, you understand and agree that your information may be shared with such third-party providers when needed to complete, coordinate, or refer the requested service.

Be Fresh Duct is not responsible for the independent acts, omissions, negligence, workmanship, pricing, warranties, representations, damages, claims, or service results of third-party companies, independent contractors, or outside service providers that perform work independently.

8. No Guarantee of Service Availability

We reserve the right to accept, decline, reschedule, refer, transfer, or cancel any service request at our discretion.

Service availability may depend on:

Location
Technician availability
Equipment availability
Type of service requested
Weather conditions
Safety concerns
Property access
Customer responsiveness
Scheduling capacity
Business needs

Submitting a request through our website or by phone does not create a binding obligation for Be Fresh Duct to perform the requested service.

9. Payments

Payment is due according to the terms provided at the time of service or invoice.

Accepted payment methods may include cash, credit card, debit card, check, Zelle, online payment, or other approved payment methods, depending on availability.

We reserve the right to require payment before, during, or immediately after service.

If payment is not made when due, we may take reasonable steps to collect unpaid amounts, including sending reminders, charging applicable fees where permitted by law, referring the matter to collections, or pursuing legal remedies.

10. Cancellations, Rescheduling, and Missed Appointments

You may request to cancel or reschedule an appointment by contacting us as soon as possible.

We reserve the right to cancel or reschedule appointments due to availability, delays, weather, safety concerns, technician issues, equipment issues, or other business needs.

If a technician or service provider arrives at the property and cannot access the work area, cannot reach the customer, or the customer refuses service after arrival, a trip fee, inspection fee, cancellation fee, or minimum service fee may apply where allowed by law and disclosed to the customer.

11. Refunds

Refunds are not guaranteed and are reviewed on a case-by-case basis.

A refund may be denied if:

The service was completed
The customer approved the work and price before service
The issue is caused by pre-existing property conditions
The issue is unrelated to the service performed
A third-party provider performed the work independently
The customer failed to provide reasonable access for review or correction
The claim is made after an unreasonable delay

If there is a concern with a completed service, the customer should contact us or the service provider as soon as possible so the issue can be reviewed.

12. Warranties

Any warranty, guarantee, or service promise must be provided in writing to be valid.

Unless a written warranty is provided, services are provided “as is” and “as available,” without any express or implied warranties to the fullest extent permitted by law.

If a third-party service provider performs the work, any warranty or guarantee is the responsibility of that third-party provider unless Be Fresh Duct separately provides a written warranty.

Be Fresh Duct does not guarantee that cleaning, inspection, or related services will resolve all airflow, odor, drying, HVAC, moisture, mold, lint, chimney, or indoor air quality issues, especially where problems are caused by system design, age, damage, improper installation, hidden defects, lack of maintenance, construction issues, pest activity, moisture intrusion, or other pre-existing conditions.

13. Property Conditions and Limitations

Some properties may have conditions that limit the effectiveness or availability of service, including:

Damaged ducts or vents
Disconnected ducts
Improper installation
Severe blockages
Roof access issues
Attic access issues
Old or fragile systems
Hidden damage
Moisture problems
Mold-like growth
Pest activity
Fire hazards
Electrical hazards
Structural issues
Unsafe work areas

We reserve the right to decline or stop work if conditions are unsafe, inaccessible, outside the scope of the requested service, or likely to cause damage.

We are not responsible for pre-existing conditions, hidden defects, code violations, improper installation, or damage caused by systems that were already compromised before service began.

14. Mold, Air Quality, and Health Disclaimer

Be Fresh Duct does not provide medical advice, health advice, or legal advice.

Unless specifically stated in writing by a properly licensed professional, we do not diagnose medical conditions, guarantee health outcomes, or certify that a property is free from mold, allergens, bacteria, smoke, contaminants, or indoor air quality concerns.

Any references to cleanliness, airflow, indoor air quality, freshness, or similar language are general service descriptions and should not be understood as a medical, environmental, or health guarantee.

If you have health concerns, mold concerns, respiratory concerns, or environmental safety concerns, you should consult a qualified medical, environmental, or licensed professional.

15. Photos, Videos, and Service Documentation

With customer permission or where necessary for service documentation, technicians or service providers may take photos or videos of vents, ducts, dryer vents, chimneys, equipment, work areas, before-and-after results, or related service conditions.

These materials may be used for:

Service documentation
Customer communication
Estimates
Internal training
Quality control
Dispute resolution
Insurance or legal purposes
Marketing, only where appropriate and without exposing sensitive personal information

We will not intentionally publish private identifying information such as full addresses, personal documents, or private customer details in marketing materials.

16. Customer Reviews and Testimonials

If you provide a review, testimonial, comment, rating, photo, or feedback about our services, you grant Be Fresh Duct permission to use, display, reproduce, or share that content for marketing, advertising, website, social media, or business purposes.

We may edit reviews or testimonials for length, grammar, or formatting, but we will not intentionally change the meaning of your statement.

17. Marketing Communications

By submitting your contact information, you agree that Be Fresh Duct may contact you regarding your inquiry, appointment, estimate, service request, promotions, offers, or related services.

You may opt out of marketing text messages by replying STOP.

You may opt out of marketing emails by using the unsubscribe link, if available, or by contacting us directly.

Service-related communications, such as appointment confirmations, technician updates, payment issues, or responses to your direct inquiries, may still be sent even if you opt out of marketing.

18. Intellectual Property

All content on our website, including text, graphics, logos, icons, images, layouts, service descriptions, videos, and design elements, is owned by or licensed to Be Fresh Duct unless otherwise stated.

You may not copy, reproduce, distribute, modify, publish, sell, or exploit our website content without our prior written permission.

19. Third-Party Websites and Tools

Our website may contain links to third-party websites, platforms, payment tools, map tools, review platforms, social media pages, or other online services.

We are not responsible for the content, availability, security, terms, or privacy practices of third-party websites or platforms.

Your use of third-party services is subject to their own terms and policies.

20. Disclaimer of Warranties

To the fullest extent permitted by law, our website and services are provided on an “as is” and “as available” basis.

Be Fresh Duct makes no warranties, express or implied, regarding:

Website availability
Website accuracy
Website security
Service availability
Specific service results
Fitness for a particular purpose
Merchantability
Non-infringement
Error-free operation
Uninterrupted access
Complete removal of lint, dust, debris, odors, mold-like substances, allergens, or contaminants

Some jurisdictions may not allow the exclusion of certain warranties, so some exclusions may not apply to you.

21. Limitation of Liability

To the fullest extent permitted by law, Be Fresh Duct, its owners, employees, agents, contractors, representatives, affiliates, and service partners will not be liable for indirect, incidental, special, consequential, punitive, or exemplary damages.

This includes, but is not limited to:

Loss of use
Loss of profits
Loss of business
Loss of data
Loss of property value
Emotional distress
Inconvenience
Service delays
Missed appointments
Third-party provider actions
Pre-existing property conditions
Hidden defects
System failures
Airflow issues
Dryer performance issues
Chimney or vent issues
Indoor air quality concerns

To the fullest extent permitted by law, any liability of Be Fresh Duct shall be limited to the amount paid by the customer for the specific service giving rise to the claim.

22. Indemnification

You agree to defend, indemnify, and hold harmless Be Fresh Duct, its owners, employees, agents, contractors, representatives, affiliates, and service partners from and against any claims, damages, losses, liabilities, costs, and expenses arising from:

Your use of our website
Your request for service
Your violation of these Terms
Your submission of false or inaccurate information
Your failure to provide safe or reasonable access to the property
Your lack of authority to request service
Pre-existing property conditions
Actions or omissions of third-party providers
Disputes involving property owners, tenants, landlords, property managers, or other occupants

23. Disputes and Governing Law

These Terms are governed by the laws of the State of Texas, without regard to conflict of law principles.

Any dispute arising out of or relating to these Terms, our website, or our services shall be handled in accordance with applicable Texas law.

Before filing any legal claim, you agree to first contact Be Fresh Duct and attempt to resolve the issue informally.

24. Changes to These Terms

We may update these Terms from time to time.

When we make changes, we will update the “Last Updated” date above. The updated version will be effective when posted on our website unless otherwise stated.

Your continued use of our website or services after changes are posted means you accept the updated Terms.

25. Privacy Policy

Your use of our website and services is also governed by our Privacy Policy, which explains how we collect, use, and share personal information.

Please review our Privacy Policy available on our website.

26. Severability

If any provision of these Terms is found to be invalid, illegal, or unenforceable, the remaining provisions will remain in full force and effect.

27. Entire Agreement

These Terms, together with our Privacy Policy and any written service agreement, estimate, invoice, or warranty provided to you, represent the entire agreement between you and Be Fresh Duct regarding your use of our website and services.

28. Contact Us

If you have questions about these Terms, please contact us:

Be Fresh Duct
Website: https://befreshduct.com/
Email: befreshduct@gmail.com
Phone: (469) 868-4401
Service Area: Texas, United States

End of Terms of Service